By booking a ticket with Marlin Fast Boat, you agree to the terms outlined below. These terms apply to all fast boat transfers between Sanur and Nusa Lembongan. Please read carefully before making a reservation.
These Terms and Conditions govern the use of fast boat services provided by Marlin Fast Boat between Sanur and Nusa Lembongan. By purchasing a ticket or using our services, you agree to the following terms:
All bookings are subject to availability and will be confirmed after full payment.
E-tickets or booking confirmations must be presented at check-in (digital or printed).
Passengers must provide accurate personal details when booking. Marlin Fast Boat is not responsible for any issues arising from incorrect information.
Check-in time is at least 30 minutes before scheduled departure.
Late arrivals may result in forfeiture of the ticket. No refund or reschedule will be granted for no-shows or late arrivals.
All passengers must present valid ID (passport or national ID) at check-in.
Departure and arrival times may be affected by weather or operational conditions. While we strive to maintain schedules, we do not guarantee punctuality.
Marlin Fast Boat will not be liable for any loss, damage, or expenses due to delays caused by weather, sea conditions, or operational factors beyond our control.
Cancellations by Customer:
More than 48 hours before departure: 100% refund.
24–48 hours before departure: 50% refund.
Less than 24 hours or no-show: No refund.
Cancellations by Marlin Fast Boat:
In the event of cancellation due to weather or technical issues, we will offer:
Free reschedule to the next available trip, OR
Full refund, if reschedule is not possible.
Rescheduling is allowed at least 24 hours before original departure time, subject to seat availability.
Requests within 24 hours of departure are considered last-minute and may not be accommodated.
Each passenger is allowed 1 cabin-size bag (max 20kg).
Oversized or excess baggage may be subject to additional charges.
Marlin Fast Boat is not responsible for loss or damage to personal belongings during transit.
All passengers travel at their own risk. We highly recommend travel insurance coverage.
Marlin Fast Boat is not liable for injuries, accidents, losses, or damages caused by:
Natural disasters, sea conditions, or weather,
Third-party services (e.g. land transport),
Failure to follow crew instructions or safety procedures.
Infants under 3 years old may travel free of charge, but must sit on an adult’s lap.
Children aged 3–10 may receive discounted fares (based on our pricing policy).
Pregnant passengers over 6 months are not recommended to travel due to sea conditions.
Passengers with heart conditions, serious back problems, or mobility challenges should consult a doctor before traveling.
Passengers must follow instructions from the crew at all times.
Any behavior deemed disruptive, dangerous, or abusive may result in refusal of service without refund.
These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved under Indonesian jurisdiction.
If you have any questions or need assistance regarding your booking, please contact our customer service at:
Email: booking@marlinfastboat
Phone: +62 821-3216-3882
Website: www.marlinfastboat.com
Book easily with Marlin Fast Boat for a safe, fast, and comfy trip to Lembongan. Check the schedule & secure your seat!
Mon – Sat : 07:00 AM – 17:00 PM
Sunday: 07:00 AM – 17:00 PM
Nyepi Day: Off
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